Customer Information & Privacy Policy
We believe the basis of each customer relationship--many of which span generations--is trust. You have chosen to do business with Citizens Bank, and we accept the obligation to honor that relationship with great care, beginning with the information you have chosen to share with us. We believe your privacy should not be compromised. At the same time, we want to offer you the array of financial products and services you need to accomplish your financial goals. We believe we can do both through the privacy policy outlined below.

Our Customers Expect Privacy
We understand that you expect your personal and financial affairs to be held in the strictest confidence. As a customer of Citizens Bank, you have entrusted us to protect your privacy and to safeguard your personal information. We take this responsibility seriously and have designed policies and procedures to prevent misuse of this information.

Why We Collect, Retain, and Use Customer Information
We collect, retain, and use information about you only where we believe it will help administer our business or provide products, services, and other opportunities to you. If we collect information about you, we will do so only for a specific business purpose; and if you request, we will tell you why we are collecting the information. Some of the reasons we use your information are the following: to protect and administer your records, accounts, and funds; to comply with certain laws and regulations; to help design and improve our products and services; and to better understand your financial needs.

We Will Maintain Accurate Information
Citizens Bank has established procedures to ensure that your financial information is accurate, current and complete, in keeping with reasonable commercial standards. We also pledge to respond to requests to correct inaccurate information in a timely manner.

We Will Limit Access To Your Information
Each of our employees is required to follow our Privacy Policy which states that all customer information is considered private and privileged and is to be used solely for the purpose of providing you with the finest service available.

Security Procedures Protect Your Information
Citizens Bank is committed to the security of your financial and personal information. All of our operational and data processing systems are in a secure environment that protects your account information from being accessed by third parties. We maintain and grant access to customer information only in accordance with our internal security standards.

We Restrict Disclosure of Account Information
It is the bank's policy not to reveal specific information about customer accounts or other personally identifiable data to unaffiliated third parties for their independent use, except for the exchange of information with reputable information reporting agencies to maximize the accuracy and security of such information or in the performance of bona fide corporate due diligence or business matter, unless 1) the information is provided to help complete a customer initiated transaction; 2) the customer requests or permits it; 3) the disclosure is required by or allowed by law (e.g. subpoena, investigation of fraudulent activity, request by regulator, etc.); or 4) the customer has been informed about the possibility of disclosure for marketing or similar purposes through a prior communication and given the opportunity to decline (i.e. "opt out").

We Maintain Your Privacy When We Do Business Outside Our Organization
When we do provide customer information to a third party, we will insist- through a written agreement- that a third party adhere to privacy principles similar to those to which Citizens Bank adheres for keeping this information confidential.

We Will Not Share Your Information Outside Our Organization
We maintain procedures designed to protect you confidential information. Other than under the limited exceptions explained above it is our practice not to share confidential customer information outside our organization. You do not need to request this confidentiality - it is our standard practice.