Thank you once again for choosing the Citizens Bank FAMILY as your trusted financial advisor. We know going through a conversion can be a stressful time, but we assure you that we are here to help! You have many options, and we look forward to meeting your banking needs. If you have any questions or concerns, please don’t hesitate to contact us toll-free at 866-666-2195 or contact any of your local banking offices.

Debit Cards:  Your new debit card is active and working. Your existing AB&T card will no longer work effective at 7:00AM CST on Monday, August 23. If you did not receive your new debit card, please contact us at (866) 666-2195.

Online Banking:  You can access the online banking system in the top right of any page on our website.  You will log in with your existing “online banking ID and the last 4 digits of your social security or tax id number.  If you have issues, please give us a call at (866) 666-2195.

Mobile App:  Your old AB&T mobile app will no longer work for your account. Be sure to download our new mobile app "My Citizens Bank of Lafayette" from the App Store or Google Play store. Log into the app with your online banking ID and password. (Log into online banking via browser first to give access to mobile banking)

Bill Pay: 
Bill pay will be unavailable beginning at 3:00PM CST on Thursday, August 19 until 9:00AM CST on Monday, August 23rd.

Cash Management Customers.  Beginning Monday, August 23rd you can resume operations on our new Online Banking System.  Please contact us to help you through this process the first time.

Remote Deposit Capture.  You will be able to resume making deposits on our new system beginning on Monday, August 23rd.  Contact us to have us help you through the new process.

AB&T Hours.  American Bank & Trust will be open regular office hours. Direct phone lines will temporarily ring to our Customer Service Department at (866)666-2195 to ensure that customers are taken care of in a timely manner through conversion.

For more detailed information, please visit our Migration Booklet

You can contact us with any questions or concerns at 866-666-2195. Anyone in our customer service department will be glad to help... and you may even hear some familiar voices on the line. 
Thank you once again for banking with the Citizens Bank Family!