Community Reinvestment Act (CRA) Public Statement
As a Tennessee-based business, Citizens Bank is deeply invested in the communities where we live and work and therefore is understanding of local needs. Whether through the in-kind donation of thousands of hours of volunteer time or through direct financial support, our giving is based on the belief that our vitality as a community bank depends on the well-being of our communities. At Citizens Bank, we value the opportunity to be an integral part of each community we serve.
In accordance with the Community Reinvestment Act (CRA) Regulation (Regulation BB, 12 CFR 25), Citizens Bank is required to maintain and, upon request, make available for public inspection a complete CRA Public File.
For your convenience, we have made the full public file available on our website below, along with our modified loan application register. The Modified LAR contains loan level information regarding our past year performance that has been modified to protect consumer privacy. All of the documents below are also available on the FFIEC website at https://ffiec.cfpb.gov/.
Click here to view the 2025 Citizens Bank Community Reinvestment Act Public File.