Bank Products & Services
Q: Are Citizens Bank’s deposit accounts FDIC insured?
A: Yes, each individual customer is insured by the FDIC. For more information, call your neighborhood Citizens Bank office.

Q: How do I set up Direct Deposit for my payroll check?

o A: If your employer participates in a direct deposit program, simply provide Citizens Bank of Lafayette’s routing and transit numbers and your account number to the human resources or payroll department at your company.

Q: Can I get information about my accounts by Internet and phone?
A: Yes. Our Telephone Banker service is available at (800) 318-5540, and online banking users can access account information online through the ebanking login at the top right of any page. Information on any of your accounts is also available during business hours at any of our neighborhood offices.

Q: Can I apply for any accounts online?
A: We offer a "Get Started" form for number of personal accounts, business accounts and loans on our site. This form will send your information to the best individual to best meet your needs. To get started, please visit the specific Web page of the product that interests you.

Online Banking
Q: What if I don't remember my eBanking ID or Password?
A: If you do not remember your Online ID, please use our eBanking Login at the top of any page and enter your eBanking ID. You will then see an option for "forgot password" to the right. Follow the directions and you can reset your new password. You may also call our BOOKKEEPING TOLL-FREE number at (866) 666-2195 during regular business hours.

Q: How often is my account information updated online? 
A: Many of your transactions are communicated to our system on a "real-time" basis, such as debit card, ATM, and teller window transactions. These will be displayed within seconds on our online banking system. All other transactions, such as purchases made by check at a retailer, will be reflected on our online banking system at day-end when they are received from the Federal Reserve Bank and posted to our system.

Q: How long does it take to set up a new payee in the online bill payment system? 

A: The payee will receive your payment either electronically or by check. An “electronic” merchant (setup to receive your payment via ACH) will be processed in 1-3 days. A “manual” merchant (not setup to receive your payment via ACH) will be issued a check and it may take 7-10 days to reach your payee. 

Q: Do debit holds appear on my online banking account the way other purchases do? 
A: Yes 

Online Security 
Q: Will other people be able to see my account information through online banking?
A: Your account information is just as secure on our online banking system as it is at the bank itself. We have taken every step possible to be sure that our system meets the latest security standards, including using the latest security encryption methods and software.